Transforming Your Contact Centre Strategy: Six Key Areas of Focus
The 4 key areas organisations need to consider if they are to enhance both customer experience and operations
Asha Sanderson-Frimpong
Empathy: The Secret Weapon for Product Owners to Craft Exceptional Solutions
There are many quantifiable skills a Product Owner would need but arguably, the most important skill, empathy, is also the hardest to acquire if you don’t already have it.
Wavestone
The Empathy Paradox: Can AI Truly Connect with Customers in a Contact Centre?
As businesses seek more efficient ways to handle customer interactions, AI-powered contact centres have emerged as a promising solution. Will AI replace contact centres employees and truly connect with customers?
Neil Sharp
Modernizing Data Architecture for Evolving Digital Business Environments
Digital business environments demand streamlined data management that can keep up with the pace of business change. Learn how data architectures and data management practices are modernizing to match.
Governance and Analytics: Evolving Governance to Support Digital Demands
Traditional governance cannot keep up with the pace of data processing required for digital business success. Download our brief and discover an adaptive model of data and analytics governance, and how to implement your own.
5 steps to cultivating a growth mindset culture in your team
Cultivating a growth mindset culture in your team is extremely important. Here’s how to do it.
Growth Mindset: Eliminating fear of failure
Continuing from where we left off, we discuss how a growth mindset can be cultivated amidst the fear of failure.
Growth Mindset: What is it?
Cultivating a growth mindset culture in your team is extremely important. Here’s how to do it.