The post-war boom in Consumer Packaged Goods is no more. As growth rates in consumption begin to stagnate, customer service expectations continue to surge. This is the age of the Amazon native generation, a market where omni-channel is a glorious if painful reality, where C2C retail threatens to upend traditional retail. With the profitability of all actors set to take a serious hit, retailers and manufacturers should spend big on time and energy to enhance on- and offline processes and strategies.
Discover the key ideas and stakes driving our engagements in consumer goods and retail:
- Reconciling client & product marketing in retail, and converting them into revenues
- Point of sale solutions 3.0: the future of check-outs in the mobile age
- Digitalization in the Luxury industry: improved omni-channel customer experience
- Stock keeping unit optimization: mastering complexity to increase value
Top Client Stories
Choice of a new payment software tool for a perfume & cosmetics brand
A French perfumes & cosmetics brand with an international reach aims to benefit from the forthcoming expiry of its maintenance contract (for the technical and functional support of its two payment software tools) to migrate to a single-tool system.