The power shift is underway. Traditional telecoms operators and content distributors are losing ground to consumers. As new competitors (OTT, GAFA) continue to disrupt the market, content, mobile and fixed services are converging. The impact? An inevitable decline in profits. Yet these changes provide traditional players with new opportunities: to leverage their wealth of data; to regain their competitive edge with innovative services rather than price; to venture into new business horizons.
Discover the key ideas and issues driving our commitment to telco, media & entertainment:
- Creating a customer-centric media
- The future of free and paid TV players
- Beyond telecoms: towards vertical integration and diversification
- Lean telecoms
Top Client Stories
Definition of a strategic and operational segmentation for an African pay-TV operator
A major operator in the African pay-TV sector needed to develop and implement a segmentation of its subscriber base so that it could acquire a greater understanding of its clients and, as such, fine-tune its marketing approach.
Support for a supplier of unified communication services to implement a global management system
Our client – a world leader in unified communication services – aims at rationalizing its global organization and standardizing management tools to meet the needs of its multinational customers.
Optimizing the digital customer experience of an online media
In a sector where the economic and industrial landscape is undergoing a profound transformation, customer experience is becoming a key performance lever for press groups.
Post-merger support following the acquisition of a telecoms operator by a media operator
In an increasingly visible convergence environment between media and telecoms services, a major media operator called on Wavestone to help with the integration of a recently acquired operator in the French overseas territories.