Background
The opening of the French energy market to competition has shaken up the sector. As such, a long-standing player in the business is looking to Smart technologies to set itself apart from its rivals.
Challenges
Alongside its client, Wavestone has to address three major challenges:
- Financial – Identify new innovative services offering potential growth that will enable the client to attract or win back clients;
- Ergonomic – Improve customer satisfaction thanks to a simplified, multi-channel user experience;
- Performance & human resources – Transform working methods, ensure the continuation of the Smart Lab and update Agile tools.
Responses and Key Success Factors
Wavestone will provide end-to-end support from Smart Lab conception through to deployment:
- Structure an innovative and collaborative approach: implement work processes and methods based on agility and design thinking, creativity and ideation;
- Set up and manage the Smart Lab: define selection criteria, carry out in-house and external interviews and monitor incubator projects;
- Proof of Concept and testing: in-the-field testing before roll-out.
