Energy Insight Day

On March 6th, 2025, industry experts will meet at Wavestone’s Energy Insight Days kick-off event in Cologne.

The aim is to exchange views on current topics in the energy industry, with a focus on customer service.

Amid the ongoing challenges of recent years and an unprecedented surge in demand on customer service, an increasing number of energy suppliers are exploring new strategies for organizing and managing their customer service operations. Current trends such as artificial intelligence and customer centricity also need to be taken into account.

You can look forward to inspiring presentations from industry experts on the following topics:

• KPIs in the customer service: How can the right KPIs support service provider management and increase customer satisfaction?
  Katrin Langer, Group Manager Coordination Market Partner, WEMAG
• Artificial intelligence in the customer service: How can AI help solve customer issues faster and more precisely?
  Eugen Ensinger, Associate Partner, Wavestone Germany AG
• Customer Journey Management: How can you inspire customers and create a competitive advantage by studying the customer journey?
  Caren Spomer, Head of Customer Service, Energieversorgung Oberhausen
• “eazi“ the simple way to interact individually with the customer: eazi is used to create digital, simple customer journeys for various services between the customer and the end customer. The aim is to get customers excited about customer communication and interaction.
  Marvin Endl, Head of Business Unit, Startraiff / R+V Versicherungen and Debora Andriaccio, Consultant, Wavestone Germany AG

In addition to the supporting program, the focus is on exchange within the community. Afterwards, exciting and new ideas can be gathered over finger foods and drinks in a convivial atmosphere.

Register for the event today, as the number of participants is limited.

We look forward to seeing you at the event.