Mobile, through its implied simplicity, transparency, autonomy, immediacy and personalization, is one of the main transformation driver which will disrupt the retail banking industry.

In collaboration with EFMA, Wavestone outlines the future of mobile banking by studying the 6 pillars that cover every feature of a bank’s activity.

A mobile banking study divided in three parts

1/ The first report addressed the most customer-centered pillars. Therefore, it focuses on customer targets, acquisition strategy, and customer experience:

2/ Then, the second report dealt with the bank’s organization and processes:

Finally, this third and last report covers regulatory and security features.

This study is only available in English.