Today’s companies are increasingly reliant on their telecoms and network services; be it empowering their mobile workforce, delivering business critical applications or interacting with their clients. A great deal of effort is spent in negotiating headline unit prices, yet without a comprehensive approach to managing and optimising the ongoing spend much of the commercial value can be lost with spiralling bills and lack of control. This is only set to get worse with the rapid rise of bring your own device (BYOD) policies. However the sheer complexity of the telecoms environment makes it very difficult to effectively manage and optimise the cost base. In response, organisations are increasingly looking to deploy comprehensive telecoms lifecycle management (TLM) services delivering savings of anywhere from 10% to 35% of telecoms costs.