The sourcing of IT systems and services is a time consuming and complicated process which typically commences up to 18 months before the end of existing contract arrangements. While organisations are typically looking to reduce costs on new contracts there is a balance needed between cost reduction and technology transformation to deliver next generation infrastructure.

Ultimately the most successful IT contracts are those where the expectations are clear between customer and supplier and both parties have agreed a contract which addresses the customer needs and enables the supplier to deliver the services at a profit. Getting to that point requires these nine steps that are detailed in this insight to be executed well to deliver a successful end-to-end strategic IT sourcing.