Benchmark study: AI and intelligent processes for insurers

Published May 14, 2024

  • Data & AI
  • Insurance

Wavestone and Google Cloud benchmark study shows the most frequently used use cases and untapped potential of AI for insurers

How are insurers already using AI? Which insurers have already established intelligent, self-learning processes? And what is the general state of data quality – the basis for AI and intelligent processes – in insurance companies?

Artificial intelligence (AI) and intelligent processes are fundamental components of innovative digital transformation. Insurers are increasingly implementing use cases for AI and intelligent processes – because a data-driven decision can bring significant economic benefits.

In our benchmark study, we reviewed and compared the German and Austrian insurance industries.

The most significant AI use cases for insurers are:

59% : Damage descriptions


41% : AI-based contract analysis

The most exciting findings for download

Our infographic on the topic provides a glimpse of the results of our benchmark study, “AI and intelligent processes in insurance companies.” Some exciting findings are summarized here. As the study relates to the German and Austrian markets, the infographic is only available in German.


AI Study Insurance – Infographic

Download (DE)


  • Dr. Annika Bergbauer

    Senior Manager – Germany, Munich