A a specialist in improving the experience of people who are served by the Life Science sector, creating tangible returns for Life Science businesses as a result.
After having the role of the first dedicated Customer Experience Lead in the pharma industry, I have dedicated the last 10 years to driving change in pharma to help companies become more focused on their customers and patients.
I am passionate about new, innovative business models that put the customer at the centre and designing the operational capabilities to support them.
This white paper closely examines the dynamics of the situation by investigating why change is needed and outlining practical ways life science companies can effectively evolve in current and future market environments.
