Government consulting

Digital transformation for public administrations: Efficiency, innovation and proximity to citizens with Wavestone

Public administrations are the backbone of our society. With the integration of digital technology into our daily lives, it is vital that the interaction between citizens, companies and authorities is efficient, transparent and resource-saving. Wavestone supports public administrations at all levels in their digital transformation and focuses on the public return on investment (ROI).

Our expertise for your digital future:

• Wavestone offers a comprehensive range of services tailored to the specific needs of public administrations:
• Simplifying and digitizing of administrative processes
• Consolidation of systems and reduction of data silos
• Process automation
• Optimization of IT landscapes and requirements management
• Implementation and migration of ERP systems and specialized line of business applications

E-government and interoperability:

• Developing of e-government services for citizens (G2C), businesses(G2B) and governments(G2G)
• Improving the citizen experience
• Integration of SAP solutions
• Electronic identification (eID) and secure digital communication
• Cyber security

The participation of the population or citizens (G2C), companies (G2B) or other organizations with the public administration (G2G) is summarized by Wavestone under eGovernment services. The ERP system and the dedicated line of business applications form the basis for this. For the implementation of E-government services, the process chains are extended to citizens, companies and other administrations at all levels of government. Electronic identification, cyber security, an intuitive customer experience and an attractive user interface play a central role here. Wavestone brings all of these skills to the table and implements corresponding projects with its clients.

Leveraging data and AI to serve public administrations priorities and modernization

With the acceleration of technological developments, institutions must unlock the full potential of Data and AI to optimize operations and improve public services. At Wavestone, we guide public institutions through their digital transformation by helping them enhance efficiency, innovate for both public servants and citizens, refine decision-making, and strengthen transparency and trust.

With a deep knowledge of public sector’s unique features, our expertise covers the entire data-driven transformation, from data strategy to use cases execution, covering all technologies and aspects, including governance, technological foundations, and the human dimensions.

We embrace a responsible approach, integrating compliance, ethics, social and environmental impact to drive a sustainable, value-driven digital transformation.

• Digital transformation roadmaps
• IT architecture and cloud computing strategies (Journey to Cloud, public, private, on-premise)
• Definition of target operating models

Current engagements include the ‘Journey to Cloud’ beside others. Clients use Wavestone’s support to determine which applications can be run locally (on premise), in a so-called private cloud or in a public cloud. These decisions are also used to define and set up the future target operating model. The required skills of the organization and employees are documented and embedded in the future organization.

Wavestone has extensive experience in the implementation of specialized applications for:

• Police and justice (operations control systems, investigation software)
• Tax administration
• Customs and border protection
• Residents’ registration (eID, relocation services)
• Building administration
• Authorization procedure
• Logistics and procurement
• Budgeting and planning
• Human Resources
• Real estate management

Projects include citizen registration with eID or relocation services, services in the area of building administration, tax administration or in various approval procedures and many other legal transactions with the administration.

In the police and justice sector, Wavestone works with its customers to design and implement end-to-end digital processes. Wavestone evaluates and implements command and control systems or software systems for police officers to support investigations and inventories with evidence in criminal prosecution. At the same time, Wavestone also supports public prosecutors’ offices and courts in the digitalization of their processes and sharing platforms.

The impact of modern eGovernment services and digitalized processes can also be measured using public ROI. Attractiveness and increased efficiency for citizens, companies and, above all, employees of public administrations can be easily determined. This also supports the goal of keeping the administrative apparatus lean and making it easier to work with government.

Implementing transformation projects means adapting organizations to their new targets, new ways of delivering services and new user paths. We help put the field, users and agents back at the heart of transformation projects. Our focus is on adding value (using design thinking and UX design techniques). Our Lean Management expertise means we can rapidly carry out operational diagnostics and co-construct appropriate transformation approaches with government departments, working together to achieve the operational results to which we are committed.

Our support for operational performance also covers technological areas (RPA, AI, etc.) as well as cultural, managerial and human factors, and we are committed to passing on our knowledge to help administrations on the road to autonomy, cost optimizations and continuous improvement (training, tutoring, coaching, etc.).