Financial Services CX Forum

Customer experience is getting worse not better – what is the problem?

Wavestone is hosting our CX forum, to share insights on what we are seeing first hand in the market and facilitate a peer-to-peer discuss on the big questions around Customer Experience in Financial Services today.  

What we’ll cover:   

• Can you reduce operating costs and NOT inhibit experience?  

• What impact is AI having on customer experience? Is it positive or a step backwards?  

• What’s the real objective of Consumer Duty? Is it a compliance tick box exercise or a means to improve culture and the experience of the consumer?  

Who Should Attend?

This webinar is essential for COOs, Head of customer experience, Chief Customer Officer, Customer Experience Directors, in Financial Services Organizations 

Don’t miss this opportunity to take part in a CX Forum and have your say on the big topics of Customer Experience today. 

To register, please send a request by email by clicking the button below.