AIOps: The Secret Engine Behind Next-Gen IT Performance

Published May 14, 2024

  • Data & AI
  • IT Strategy & CTO Advisory

The transformative power of technology is more evident than ever, reshaping the landscape of business operations and IT infrastructure. There has never been a time where organisations have had to evolve more quickly to meet expectations.

Transformation is not a luxury; it’s a necessity.

Wavestone’s ‘Tech leaders of the future’ series explores the latest digital and technology trends with Tom Lawrie, collaborating with Global industry experts. Discover practical advice on how you can successfully implement these new technologies to enable Performance Improvement.

AIOps: The Secret Engine Behind Next-Gen IT Performance

Organizations today grapple with the dual challenge of harnessing the transformative power of new technologies to enhance business operations while contending with the burden of legacy technical debt. This is a high-stakes game. The potential for failed investments and reputational damage are very probable risks that must be mitigated without losing out on competitive advantages that new innovations may help secure.

In the context of running an efficient IT operation, the application of AI to age-old problems around IT service management, error, and anomaly detection, streamlining and automating development and engineering practices, within well-defined security guardrails can prove to be a panacea for IT leaders.

AIOps is more than a buzzword, it is a potent ally when adopted in the right way and for the right use-cases.

Here are the 5 proven ways in which AI can significantly optimize and enhance your IT operations:

5 proven ways AI can optimize your IT operations
5 proven ways in which AI can significantly optimize and enhance your IT operations

An AI-driven predictive analytics & maintenance platform can help identify potential issues across the whole length and breadth of the IT stack before they cause outages. The problem with traditional IT monitoring tools is that they don’t provide insights into the problem, just a deluge of events and warnings. AIOps can help make sense of this by analysing relatedness of events and warnings, separating the signal from the noise and provide teams with a clear path of action. In our experience, this can result in a significant 15% – 20% improvement in metrics such as Mean Time to Detect (MTTD) and Mean Time to Investigate (MTTI).

Additionally, these capabilities can be extended to enhance an organisation’s cyber security posture through advanced anomaly detection, vulnerability scanning as well as improved preparedness for dealing with zero-day threats and security policy violations.


Using AI powered monitoring can significantly improve network capacity management, application performance management, and even enable proactive service level management across the entire IT stack. AIOps can further help secure the design and development lifecycle and undertake automatic rules based actions against suspicious activity or policy violations.

The Road Ahead

The future of IT operations is poised to become increasingly automated, intelligent, and adaptive. The difference between leaders and laggards will largely be predicated on their abilities to adopt and uplift capabilities in a way that provides rapid value. AIOps has clearly emerged as one such capability and has consistently gained traction over the last 2-3 years.

While GenAI may be grabbing all the headlines recently, platform vendors across all existing service management domains and market segments are aggressively enhancing their AI capabilities to bring value to existing clients; the most mature players aggregating these capabilities into a single strategic enterprise platform to maintain dominance.

Organizations that are early to spot these opportunities and willing to invest in incremental innovation are best placed to super-charge their IT operations and achieve sustainable transformation.

Tom Lawrie, Partner, Wavestone


  • Tom Lawrie

    Partner – UK, London


  • Shakti Mohapatra

    Associate Partner – UK, London


  • Annie Chan

    Senior Consultant – UK, London