Beauty & Luxury

Beauty & Luxury

Innovation is becoming critical in an increasingly digitalized luxury sector

The legacy players in the luxury sector are characterized by an offer of rare products and exclusive services, paired with an immersive, high-end shopping experience. This sector has faced its share of recent disruptions:

  • Digitalization of sales channels
  • Increasingly discerning and demanding customers
  • Emerging environmental challenges
  • New players redefining the traditional market codes

Innovation, powered by Luxury Brand Consulting, is becoming the key element of differentiation for luxury brands. It is essential to attract and retain customers seeking personalized experiences, valuing brands’ social and ecological commitments, and staying ultra-connected across various channels: physical stores, e-commerce, social networks, and the metaverse.

We support you in the design of your new luxury offers through Luxury Brand Consulting.

Our business, technology and sustainability experts address all your transformation issues:

Our consulting services  

How we support your business goals with IT Strategy consulting

We support you in unifying your organization’s sales channels by offering a 360° approach:

  • The framing, design and prototyping of different multi-channel customer journeys, according to the sector’s customer typologies
  • The deployment of new digital platforms, oriented to the luxury industry, to support this omnichannel approach while considering the specificities of the sector
  • Change management support for the adoption of new platforms and services by the teams

Talk to your local expert!

Our latest client story

How we made a difference

Client Story

Retail · Organization & Change

Activating leadership: a framework for effective change 

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Our expert team for Beauty & Luxury  

Connect with industry leaders

  • Philippe Dajean

    Partner, France, Paris

  • Romain Pointereau

    Romain Pointereau

    Associate Partner, France, Paris

Our latest insights

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  • Insight

    Beauty & Luxury · Customer Experience

    Why and how to modernize your 1-to-1 client relationship in the luxury sector?

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