Operations Consulting

Operating Model Design & Agility

The digital revolution requires operating models with greater agility

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With the arrival of digital technology and a rapidly changing economic environment, the ability to transform operational models and create agile operations with Operating Model Consulting has become a key driver of success.

Working with your organization, we help you transform the various value chains and segments (sales, finance, operations, support functions, innovation, etc.) to help you prepare and respond to challenges that are critical in today’s market, including:

Agility: Reduce time to market, innovate faster, accelerate decision making and execution, and continuously optimize workflows and performance to drive sustainable competitive advantage
Efficiency: Maximize the created value and improve productivity through improved cost structures, resource utilization and process effectiveness
Resilience: React quickly to sudden changes and guarantee the continuity of vital activities
Talent engagement: Attract and fully leverage the capacity of all talent

Agile@Scale models are gradually emerging as highly relevant operational models to address these challenges. They allow you to:

Build organizations based on “value chains” aligned with your company’s challenges
Produce value via shorter cycles while better controlling the scope creep inherent in projects
Gain greater flexibility in the allocation of means and resources
Better leverage the skills and contribution capacity of each employee

These models are particularly well suited to new digital paradigms: by creating closer collaboration and integration between business and IT teams, which enable you to take full advantage of new technological opportunities (Cloud, Data, UX, etc.).

Our consulting services

How we support your business goals with Operations consulting

Design of operational models

We help you formalize the ambitions and transformation objectives of your operational model and define a target operational model aligned with these ambitions:

Analysis of the operational model in place (expression of strengths and weaknesses, mobilized staff, structuring of activities, key management processes…)
Industry benchmarking and gap analysis
Formalization of transformation objectives and expected benefits
Expression of value proposition or target raison d’être (mission, vision and values)
Design of an operating model based on the dimensions: processes, governance, people and technology
Use cases of operations to make the target model more reliable
Impact analysis and definition of the transformation path

Agile@Scale models

We design operational models applying agile principles at scale for the:

Identification of value chains (from business to IS) based on strategic objectives and the existing business landscape
Co-construction of a target operational model aligned with these value chains (tribes, feature teams, component teams, trains, guilds, chapters, etc.)
Definition of principles, roles and operating methods to ensure overall consistency (especially for UX and customer journey, regulatory compliance and internal control, enterprise architecture, security and resilience, runtime models and DevOps, etc.)
Analysis of the impacts and changes to be made: new roles, impacts on the managerial model, new governance, synergy of agile and “traditional” delivery, management of sourcing, management of investments, etc.
Definition of the transformation trajectory

Transformation of organizations and change management

We support you in the preparation and execution of organizational transformations, managing the technical, human and regulatory dimensions:

Definition of organizational structures
Analysis of social and HR impacts
Provide support for incorporation of multiple stakeholder group feedback and development of common social dialogue throughout the change process.
Implementation of “technical” changeover actions (transfer of budgets, staff and contracts, adaptation of processes, tools and technologies, etc.)
Communication, change management, training and managerial support

Governance, investment, and value steering

Budgeting and investment management processes are key to aligning activities and projects with strategic priorities. With the implementation of agile models at scale, these processes are evolving towards lean portfolio management and value-based management.

We support you in the creation, implementation, and optimization of these processes:

Definition of budget areas/portfolio structuring
Setting up governance, processes, and management tools
Definition of objectives and key results (OKR), and value scoring methods
Implementation of project management indicators
Support for the execution of portfolio management processes

Operational efficiency and economic steering

Our clients are constantly seeking to optimize their performance and the value they deliver in relation to their costs. We can help you to identify and implement the relevant actions, and/or to improve your performance management by:

Mapping of activities and costs
Identification of efficient actions in all areas (organization, process simplification and optimization, sourcing and localization, IS rationalization, value management, etc.)
Evaluation of potential gains
Construction of budgets or operational models on a “zero base”
Construction of budgets or operational models on a “value-chain base”
Construction of costing and billing models
Design, support and execution of efficiency improvement plans
Design, support and execution of Operational Excellence (OpEx) models and methodology implementation
Improvement of performance management tools, technologies and processes

Skills management and human resources

The attractiveness, talent management and skills management issues have become central to many businesses, and increasingly regarding tech skills. We can help you to anticipate your needs in these areas and to structure your actions:

Job and competency planning
Skills transformation plan (upskilling, reskilling)
Talent management process
Attractiveness and recruitment improvement plan
HR practices: mobility, remote working, etc.
Management models and practices
Social responsibility and related practices (diversity, disability, etc.)

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We implement transformative actions on various scales depending on your objectives: to position yourself rapidly in a new market or to develop a product, to manage a strategic change in scope (M&A, Carve-Out). We will also align your resources with new strategic challenges (transformation of business units or the geographical model), pool business or IT activities to gain efficiency, etc.

These transformations often have a significant human impact: they modify the positioning, the role and the practices of the employees. We therefore pay close attention to these aspects, involving your organization’s managers and employees as much as possible, with change management placed at the heart of the project, in line with our “Positive Way” DNA and our responsible consulting approach.