Wavestone at Insurance Summit 2025

Orchestrating the Future of Insurance

Scaling AI Through Human-Centered Transformation

Why join this conference?

Move beyond general awareness of industry trends to actionable strategies that secure executive alignment. Learn how to position digital transformation in the insurance sector, not just as a technological update, but as a strategic lever to navigate global risks, regulatory changes and evolving customer expectations. Gain insights drawn from our work with leading German insurers to demonstrate tangible business value, and engage in discussions on topics that shape the future of the industry:

• Strategies for volatile times, global risks, and new geopolitical realities
• Scalable business models, from Embedded Insurance to platform economies
• The sustainable impact of AI, automation, and emerging technologies
• Navigating interest rate shifts, ESG requirements, and regulatory pressures
• Rethinking customer journeys with a focus on emotion, data, and digital experience

As part of the Insurance Summit, Christian Gensch and Thorsten Schrader, both Partner at Wavestone, will speak on November 26 at 9:45 a.m. on the topic “Orchestrating the Future of Insurance – Scaling AI Through Human-Centered Transformation.”

The presentation will explore the current state of Artificial Intelligence integration within the insurance industry. It will highlight that larger insurers are already incorporating AI much more extensively into their corporate strategies and operational processes than smaller market players. The most advanced use cases can be found in claims management, ranging from automated claims handling and fraud detection to voicebot solutions. The session will conclude with key success factors and future opportunities for scaling AI use cases across the insurance value chain.

Key Takeaways:

• Practical approaches to secure C-level support for innovation initiatives in insurance
• Proven communication strategies to tailor complex technological and regulatory topics to different stakeholders
• Concrete examples linking digital transformation, AI, and platform-based business models directly to business processes and measurable outcomes
• Insights into scalable business models, customer-centric strategies, and risk mitigation in volatile markets