Customer relationships centers transformation for one of the world’s leading agribusinesses

Our client, a multinational agribusiness, needed a consistent multi-channel contact center infrastructure to efficiently manage all customer interactions and to support quick deployments in new markets around the world.

Supporting the management of a strategic plan for a leader in the insurance industry

A client that is a mutual fund group which is active in asset insurance, banking and savings, health and provident funds asked Wavestone to create a transformation plan and support its implementation.

Pay tv afrique

Definition of a strategic and operational segmentation for an African pay-TV operator

A major operator in the African pay-TV sector needed to develop and implement a segmentation of its subscriber base so that it could acquire a greater understanding of its clients and, as such, fine-tune its marketing approach.

Communications unifiées

Support for a supplier of unified communication services to implement a global management system

Our client – a world leader in unified communication services – aims at rationalizing its global organization and standardizing management tools to meet the needs of its multinational customers.

Implement a paperless approach for a leading European insurance company

The dematerialization of processes is synonymous with efficiency and better traceability. Gage of coherency for clients and of conformity for regulators…

Optimizing the digital customer experience of an online media

In a sector where the economic and industrial landscape is undergoing a profound transformation, customer experience is becoming a key performance lever for press groups.

Turning the corner in operational efficiency through predictive maintenance

In the rail transport sector, maintenance directors must solve a difficult equation: how can they reconcile traffic growth, stronger security levels, and budgets (for the long term) under constraints?

Definition of the target processes for upstream transport of a player in the automotive industry

Our client is a player in the automotive industry with a global presence, and manages upstream multimodal transport to its various plants on several continents.