Global Insurance Market Pulse 2025:
Trends, Insights, and Strategic Imperatives for the Insurance Industry
Published June 4, 2025
- Data & AI
- Insurance
Orchestrating the future of insurance: scaling AI through human-centered transformation
AI is already embedded into most organizations, but there is a gap: Based on our experience, while two-thirds of insurers have launched AI initiatives, only a small fraction have succeeded in achieving scalable, enterprise-wide impact.
In our latest Global Insurance Market Pulse, we explain why the key to scaling AI lies is a new kind of orchestration between employees and technology.
The winners in insurance will be the ones who orchestrate best, not the ones who automate the fastest. AI at scale starts with your people.
Download the report to discover how leading insurers are transforming operations, unlocking new value, and building a future-ready workforce by combining human expertise with AI capabilities.
Key insights from the report
Insurers consistently underestimate change fatigue, workforce resistance, and misaligned leadership messaging. Without employee trust, even the best AI systems remain unused.
The report introduces the Unified AI Orchestration Framework, covering:
- Foundation: Data quality, cross-functional collaboration
- Intelligence: Human-in-the-loop model training and AI oversight
- Orchestration: Rethinking workflows where AI and people interact
- Transformation: Using AI to design entirely new insurance services
New roles are emerging – such as AI Trainers, Exception Specialists, and Workflow Architects. Insurers that invest in reskilling early will build a competitive edge, while others risk falling behind due to internal resistance and turnover.
Companies focused only on efficiency risk becoming “Automators”, missing the real innovation that comes from true collaboration between humans and AI. In contract, successful orchestrators drive transformation from within.
The report offers a Monday Morning Agenda with practical steps such as mapping your employee-AI workflows and launching partnership pilots to shift from experimentation to enterprise-scale adoption.
Download the full report to access:
- The Three Horizons of AI Transformation
- A maturity heatmap for self-assessment
- Actionable templates and role definitions
