Many organisations continue to pay too much for their telecoms services. However this overspend is not primarily driven by excessively high tariffs but rather as a result of weak controls and management of the entire telecoms lifecycle. Those putting in place effective processes and systems to manage their telecoms spend, either directly or through Telecoms Lifecycle Management (TLM) services, report significant cost savings, often upwards of 30%. Such a significant saving potential deserves closer scrutiny to examine where such savings opportunities arise and the key areas that should be addressed.