Over the next five years, communication technology appears set to be one of the key drivers of innovation within local public service delivery as local authorities seek to reduce the costs, improve productivity and enable an increasingly specialist and mobile workforce. But will wider decisions about how IT services are delivered within local authorities limit their ability to innovate? Read more in our insight on “Can business-led innovation be outsourced in local government?”
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Imène Kabouya
Loline Bertin