The Digital Customer Experience Barometer, put in place by Wavestone and Uptilab, aims to assess the quality of business sites. It was designed to:
- Appreciate the quality of client experience offered by a company on all of its digital channels
- Position companies from the same sector of activity ( and beyond this with others linked within the industry) against each other
- Identify the best practices and monitor the evolution of these performances annually
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Asha Sanderson-Frimpong
Wavestone
Neil Sharp