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Client experience was a key theme at Viva Technology 2019. Focus on some practical applications for players in the banking sector.
For almost 20 years, new technologies and digital innovation have impacted every business activity, including the financial sector. Although retail banking has not fundamentally changed until now, the way of doing business in this field is facing major changes.
On May 24, 2018, the biggest rollback of bank rules since the Financial Crisis was approved by Congress and signed by the President. This bill, called the “Economic Growth, Regulatory Relief, and Consumer Protection Act,” (EGRRCPA), was largely supported by both parties.
This report aims at exploring virtual banking licenses and open banking regulation to disrupt the retail banking industry across the world.
Wavestone has partnered up with EFMA and has administered a global questionnaire (Europe, USA, Hong Kong) on bank clients’ vision of “The Bank of the Future”.
It’s not the most obvious of parallels but there genuinely are a few lessons that financial services could learn from motor sports .
Hong Kong has signalled a green light for virtual banking as they are looking to transform their incumbent banking landscape to one that provides user-friendly and customer-centric banking services.
What will the role of banking be going forward and what will it have to embrace down the line? How do we go about such a transformation?
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