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Building the future of mobile banking EFMA

Mobile banking study Part I: acquisition and customer experience

Wavestone outlines the future of mobile banking by studying the six pillars that cover every feature of a bank’s activity. This first report addresses the most customer-centered pillars: customer targets, acquisition strategy and customer experience.


The strategic role of IT in Merger & Acquisition integration

The strategic role of IT in Merger & Acquisition integration

The evolving IT landscape demands organisations involved in M&A activity to involve CIOs at a strategic level and undertake early technical and security evaluations in order to achieve smooth, effective and on-schedule post M&A IT integration.


Reinventing the cross-border payment operating model

The cross-border payment industry has indeed faced multiple challenges over the last decade, from increased regulatory scrutiny leading to stricter monitoring requirements and transparency, to emerging players in the Fintech space seeking to disrupt the industry through innovation.


voice recording technology

Voice recording technology and the challenges facing the financial services market

The insight provides an overview of the external & internal factors that influence design of a modern Voice Recording technology solution with key recommendations.


Digital transformation in insurance services – the opportunity

Digital transformation in insurance services – the opportunity

For an industry wrestling with disparate legacy systems and regulatory changes, digital transformation in insurance services represents a real opportunity. The rewards for truly embracing digital transformation in insurance are discussed in this article.


digital transformation for insurance industry

Digital transformation – an opportunity for the insurance industry

The insight on Digital Transformation for Insurance industry discusses the opportunity and rewards of implementing an end-to-end digital strategy.


Financial Advisors Customer Experience

The new place of financial advisors in customer experience

What are the challenges faced by financial advisors? What is now expected from them? In this fast changing environment, what is their new role and position in the bank?


disruptive technology in retail banking

Disruptive technology in retail banking

In this article, we look at the potential of tablet and smartphone technology to further disrupt the traditional retail banking model – through the rise of the Tablet PC-based ATM and the Pop Up branch.