Physical sales networks in the digital era
Despite a decline in bricks-and-mortar retail over the last 10 years, the commitment to physical sales networks remains intact…
Three ways to make a phone call: how do you make the right choice ?
During the past decade, the voice communication world has changed significantly. Organisations need to develop a robust voice communication strategy that considers desk phone, mobile and soft phone requirements.
Nick Conway
Wavestone & Uptilab “Customer Digital Experience Barometer” for luxury brands
Wavestone and Uptilab have scrutinized over 40 luxury brand websites for the February edition of the Digital Customer Experience Barometer.
Reinventing the customer journey in a digital world
To digitalize the customer experience, banks must review their business processes, something heavily impacted by this transformation…